Questions about your EWR ride.
Newark Liberty International Airport has 3 passenger terminals. Here are the booking details customers most often ask us to clarify.
Can I request an EWR airport pickup?+
Yes. Add your flight number and terminal if known. We confirm the exact meeting point when arranging the ride.
What if my flight changes?+
Send your updated flight details as soon as you have them. We confirm availability and any change to your quote directly.
Are tolls and gratuity included?+
Ask for an itemized quote before confirming. We will state the fare and what it includes for your exact trip.
How much luggage fits?+
Tell us your passenger and luggage count. We will recommend an appropriate vehicle and confirm capacity before the ride.
When is my booking confirmed?+
Your request becomes a booking only after our team confirms the vehicle, price and pickup details with you.
Do you offer child seats?+
Tell us the child’s age and seat type needed. Availability and any charge are confirmed before the ride.
Can I request a specific vehicle model?+
Tell us your preferred class and model. We will confirm what is available for your date and route.
Can I cancel a booking?+
Ask for the cancellation terms associated with your quote before you confirm the reservation.
Frequently asked questions
How much free wait time do I get?
60 minutes after landing on international arrivals, 30 minutes on domestic arrivals and 15 minutes on all other pickups. After that, waiting is charged in 15-minute increments at the hourly rate.
Are tolls and gratuity included?
Yes. Every fare we quote is all-in: base fare, tolls and standard gratuity. Airport parking is included for curbside pickup; meet-and-greet inside the terminal is a $25–40 add-on.
What happens if my flight is delayed?
We track every inbound flight and adjust the pickup time automatically. A delay does not change your fare, and your free wait time starts when the aircraft lands, not at your original booking time.
Sedan or SUV — which should I book?
A sedan seats 3 passengers with 2 large bags and 2 carry-ons. An SUV seats 6 with up to 6 large bags, for roughly 35–40% more. If you have more than two large suitcases, or a car seat plus luggage, book the SUV.
Can I get a child seat?
Yes, free of charge. Rear-facing, forward-facing and booster seats are available, and must be requested when you book so the chauffeur arrives with the right one fitted.